Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it – unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at kathrin@we-djs.de. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at kathrin@we-djs.de.

Damaged or Defective Items Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate and resolve the issue promptly.

Exceptions / Non-Returnable Items Certain items cannot be returned, for example perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift vouchers.

Exchanges Returning the received item is the fastest way to get the item you want. If your return is accepted, you can purchase the new item in a separate order.

European Union – 14-Day Withdrawal Period Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition as you received it – unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at kathrin@we-djs.de.